What are your business hours?
J. Dion's operating hours are Monday through Friday from 8 a.m. to 5 p.m. EST. and Saturday from 9 a.m. to 2 p.m.
Where is the store based?
What is this store’s return and exchange policy?
We truly appreciate your business, but once a custom order has gone to print, the order cannot be returned for a refund due to the nature of the product. However, if the order has been printed and there is an error in your wording or customization, we will work with you to fix and reprint the order. Note: Buyer is responsible for shipping return fees.
Do you accept orders placed outside of the U.S.?
No, not at this time.
How long will it take to receive my order?
Our shirts are made to order just for you. Once your order is placed, the processing time is 5-7 business days to get your shirt(s) printed and ready to ship. Orders are shipped via USPS, and generally takes 2-3 business days.
How do I check the status of my order?
Most orders are shipped via USPS first class mail within 3-5 business days. You will receive a tracking number as soon as your order ships. To check the status of your order, visit www.usps.com and have your tracking number handy.
What is the policy on lost or stolen packages?
All packages are sent via USPS Priority Mail. If the item(s) is shown as delivered via USPS tracking, that absolves J. Dion of all liability. We will work with the customer to get these issues resolved, but we cannot guarantee any type of refund. In the event the item(s) are not shown as delivered, you’ll be refunded the price of the items at the time of order. J. Dion does not assume responsibility for lost or stolen items that are shown delivered.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact us via email at firstname.lastname@example.org
I have an idea for a shirt. Can you make it?
Of course, contact us at email@example.com, and we’ll see what we can do.
I like a design, but want it in a different shirt style. Is that possible?
We offer any design you see in our shop in a variety of apparel styles. Just because you don’t see it, doesn’t mean it’s not available! Contact us and we’ll let you know if we can accommodate it!